Claim Centre
Three Step Claims Process
Step 1 - Prevent further damage
The first thing you should do is protect your property from further damage or loss. For example:
- You have a leaking pipe at your property. To stop further damage, turn off the water and contact a plumber to repair the leak
- You have a break in. Call the police and secure your property
- The window of your car is broken. Cover the hole; leave the car inside a secured area until the glass can be replaced.
You must ensure that all receipts are kept and where possible, photographs taken of any damage which will be considered as part of the claim.
Step 2 - Contact Us
Make us your first call when possible at 1-877-337-6639.
Click here to go to our contact page.
After Hours
We realize that emergencies happen when you least expect them and may occur outside our normal business hours. If you can't wait until the next business day please contact your insurer directly via their 24-hour claims line as listed below. To assist the adjuster in handling your claim more quickly please have your policy number available.
| Definity Insurance Company / Economical Insurance |
(800) 607-2424 |
| Dominion of Canada General Insurance Company |
(800) 661-5522 |
| Intact Insurance |
(866) 464-2424 |
| Jevco Insurance Company |
(866) 464-2424 |
| Nordic Insurance Company of Canada |
(800) 668-1000 |
| Premier Group of Companies |
(800) 235-8784 |
| Travelers Essential |
(800) 661-5522 |
| Travelers Insurance Company of Canada |
(800) 661-5522 |
| Totten Group |
(877) 896-0015 |
Disclaimer: Telephone numbers are subject to change
You may also reach Dan Wickson at 416-670-4811.
Step 3 - Review and Report
We will carefully review your policy and help you understand how your policy may respond to your current situation. Advice will be provided on the recommended course of action. Upon approval the claim will be reported directly to your insurer who will then have an adjuster contact you immediately. Throughout your claim we will be available to help you should the need arise.
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